Terms and conditions
1. Who runs the store
The Maison Paw online store at maisonpawcouture.com is operated by ASIANA -29 EOOD (АСИАНА -29 ЕООД), UIC 204965954, with its registered office and address of management at 7A Vasil Levski Square, 8800 Sliven, Bulgaria. In these terms, we refer to the company as "Maison Paw" or "we".
Email: ivoivanov.1983@abv.bg.
2. What these terms cover
These terms govern purchases of leather accessories for dogs through maisonpawcouture.com. By placing an order, you confirm that you have read and accept them. The contract is concluded in Bulgarian. This English text is a translation; if the two versions differ, the Bulgarian version applies.
3. Orders
Orders are placed through the website, and no account is needed. After you complete your order, you receive a confirmation email. The purchase contract is concluded when we send that confirmation.
If there is an obvious error in a listed price or availability, we may decline the order. In that case, we will notify you and refund the full amount paid.
4. Prices and payment
Prices are in euros and are final, including all taxes. The delivery cost is shown before payment.
Payment is by bank card through the store's secure payment page, or in cash to the courier on delivery. Maison Paw has no access to your card details.
5. Delivery
In Bulgaria, we ship with Econt or Speedy, to your address or to a courier office. Orders placed by 2:00 PM on a business day are dispatched the same day and usually arrive the next business day. Orders with an initial are dispatched one business day later.
Delivery in Bulgaria is free for orders of 150 € or more. The same applies to Germany and Austria. We deliver to Germany with DHL or Hermes and to Austria with DPD, to your address, usually within 5 to 6 business days. For orders under 150 €, delivery costs 10.99 € to Germany and 10.49 € to Austria.
The risk of loss or damage passes to you when you, or a person you designate, receive the parcel. Please inspect it when you receive it.
6. Pieces with an initial
On request, we can add an initial to the leather tag of the harness, in gold or embossed in the leather. These pieces are made to order.
7. Right of withdrawal
You have the right to withdraw from the purchase contract without giving a reason within 14 days of receiving your order (Article 50 of the Bulgarian Consumer Protection Act).
To exercise this right, email us at ivoivanov.1983@abv.bg before the withdrawal period expires. You may use the model withdrawal form in our Returns and exchanges policy, but you are not required to do so.
Send the items back within 14 days after notifying us. We cover the return shipping costs. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method. If you paid cash on delivery, we transfer the amount to a bank account you give us. We may withhold the refund until we receive the items.
Items must be returned in the condition in which you received them. You are liable for any reduced value resulting from handling beyond what is necessary to establish their nature and size.
The right of withdrawal does not apply to pieces with an initial, because they are made to the customer's specifications (Article 57, item 3 of the Bulgarian Consumer Protection Act). These pieces can be exchanged for another size in the same color within 14 days.
8. Warranty
All items carry a two-year legal guarantee of conformity from the day you receive them, under the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods. If an item does not conform, you are entitled to repair or replacement, and where this is not possible, to a price reduction or termination of the contract.
In addition, Maison Paw gives a two-year commercial warranty: if an item is damaged, we replace it with a new one. The commercial warranty does not limit your rights under the legal guarantee.
Over time, the leather and brass darken. This is natural and not a defect.
We accept complaints at ivoivanov.1983@abv.bg. Describe the problem, attach a photo and include your order number.
9. Personal data
How we process your personal data is described in our Privacy policy.
10. Rights to the content
The texts, photos, names and the Maison Paw mark on this website belong to Maison Paw or are used with permission. They may not be used without written consent.
11. Disputes
If you have a complaint, please email us first at ivoivanov.1983@abv.bg. If we cannot reach a solution, you can contact the Bulgarian Commission for Consumer Protection (www.kzp.bg) and its conciliation commissions for out-of-court dispute resolution.
Bulgarian law applies, and disputes are resolved by the competent Bulgarian court. If you live in another country of the European Union, you keep the protection that the law of that country gives you.
12. Changes
We may change these terms. Each order is governed by the terms published on the day it was placed.
Effective from November 2, 2026.