Returns and exchanges

Returns

You can return your order free of charge within 14 days of the day you received it, without giving a reason.

Email us at ivoivanov.1983@abv.bg with your order number, and we will send you instructions. We cover the return shipping costs. Items must be returned in the condition in which you received them.

We refund the amount within 14 days of the day you notified us, to the card used to pay for the order. If you paid cash on delivery, we transfer the amount to a bank account you give us. We may withhold the refund until we have received the items.

Exchanges

If the size is not right, we exchange it free of charge within 14 days. Email us with the size you would like.

Pieces with an initial

Pieces with an initial are made to order and cannot be returned. They can be exchanged for another size in the same color within 14 days.

Damage and warranty

If the parcel arrives damaged, email us right away with a photo. The warranty is two years. If an item is damaged, we replace it with a new one.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. You do not have to use it.

To ASIANA -29 EOOD (АСИАНА -29 ЕООД), 7A Vasil Levski Square, 8800 Sliven, Bulgaria, ivoivanov.1983@abv.bg:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date: